What happened with BTPro?

Yisc · Post by **Yisc** » 09 Apr 2017 14:31

For a few days their site gives a 403 forbidden error.
Is there a technical problem or have they closed for some reason?

BTPro

Post by **Chrill** » 09 Apr 2017 15:06

I can access the website just fine. Try clearing your cache and cookies.

Yisc · Post by **Yisc** » 09 Apr 2017 17:30

Chrill wrote:I can access the website just fine. Try clearing your cache and cookies.

I have been on their site last Friday (I think) and it was okay.
Since then I can't access it.
Just tried it on Firefox (which doesn't safe any data the way I have configured it) and get the same error as I get on IE11:

Forbidden

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Kalen · Post by **Kalen** » 09 Apr 2017 18:04

I can access it just fine too and it's my first time doing so. If your IP is randomly assigned, perhaps you've been assigned a blacklisted one?

Post by **Chrill** » 09 Apr 2017 19:29

You have definitely been banned. That's what happens when you post bad NewGRFs

Yisc · Post by **Yisc** » 09 Apr 2017 19:41

Chrill wrote:You have definitely been banned. That's what happens when you post bad NewGRFs

Wow, seriously?
I couldn't remember my password as I didn't play for a long time.
So tried some combinations and in the end requested my username.
Then I found an old email containing both username and password and succesfully logged in with my credentials.
After that, I left the site.
If such actions warrant a ban, well back luck for me then.

Kalen · Post by **Kalen** » 09 Apr 2017 23:22

Chrill wrote:That's what happens when you post bad NewGRFs

What's a "bad NewGRF"? One that's nothing but bad features? Or more like malware and such?

Post by **Chrill** » 10 Apr 2017 05:23

Sorry if that came across as rude, I was merely joking about. My apologies!

Kalen · Post by **Kalen** » 10 Apr 2017 11:33

Oh, no, I was genuinely curious actually

ST2 · Post by **ST2** » 11 Apr 2017 00:06

well, it happened when I was entire weekend without internet :S

Anyway, our provider decided to update some servers and that scrambled some DNS we use.
All got back to normal some time ago but, if experiencing problems, clear cache and cookies.

From the BTPro team, our apologies and thank you for the understanding

best regards,
ST2-BTPro admin

Edit: typo

Yisc · Post by **Yisc** » 15 Apr 2017 17:30

I've cleared all there is to clear, but from my computer I still get the same 403 Forbidden message.
When I try to reach the site using my iPad, it does open, so my IP address isn't banned.
Any further help would be appreciated.

Phreeze · Post by **Phreeze** » 18 Apr 2017 14:32

no access here too. Have never visited the site from this PC & connection

ST2 · Post by **ST2** » 18 Apr 2017 15:20

well, I've only told what made it work for me, cleared the Cache, Cookies and, just in case, I've cleared all stuff browser had stored - this worked for different computers (work/home), phone and tablet.

Here's some examples:

I have no idea what more to say :S

Yisc · Post by **Yisc** » 18 Apr 2017 19:19

I've asked my personal system administrator (who happens to be bother) to look into this problem and he found that there's a problem with the IPv6-part of BTPro:

[removed for privacy]:~# host openttd.btpro.nl
openttd.btpro.nl has address 5.135.161.60
openttd.btpro.nl has IPv6 address 2a0b:72800:4c3:b8ff:fe00:20a5

[removed for privacy]:~# telnet 5.135.161.60 80
Trying 5.135.161.60...
Connected to 5.135.161.60.
Escape character is '^]'.
GET /
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-gb" lang="en-gb" dir="ltr">
<head>
<meta http-equiv="content-type" content="text/html; charset=utf-8" />
<meta name="keywords" content="Index" />
<meta name="rights" content="(c) 2017 - BTPro - OpenTTD Community" />
<meta name="robots" content="index, follow" />
<meta name="description" content="Index - BTPro - OpenTTD Community" />
<meta name="generator" content="Joomla! - Open Source Content Management" />
<title>Index - BTPro - OpenTTD Community</title>
<snip>

[removed for privacy]:~# telnet 2a0b:72800:4c3:b8ff:fe00:20a5 80
Trying 2a0b:72800:4c3:b8ff:fe00:20a5...
Connected to 2a0b:72800:4c3:b8ff:fe00:20a5.
Escape character is '^]'.
GET /
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<HTML><HEAD>
<TITLE>403 Forbidden</TITLE>
</HEAD><BODY>
<H1>Forbidden</H1>
You don't have permission to access / on this server.
<HR>
<I>(none)</I>
</BODY></HTML>

XfrankX · Post by **XfrankX** » 21 Apr 2017 00:44

Yisc wrote:I've asked my personal system administrator (who happens to be bother) to look into this problem and he found that there's a problem with the IPv6-part of BTPro:

Now THAT was a very helpfull post

Thank you very much for that...

This reminded me that when my DNS hosting company changed host that I did change back the IPV4 DNS record to the correct IP address, but not the IPV6... This has been fixed now after reading this very helpfull post. Let's see if this fixes all the problems that people may have to reach BTPro.

Thanks again and best regards,

Frank
Server Admin and Webmaster
BTPro OpenTTD Community

Yisc · Post by **Yisc** » 21 Apr 2017 08:45

Hooray, it's working for me (and all other as well I think) now.
Thanks for the effort.

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